Symantec DLO Desktop Agent has stopped working

Hi

I have a user who is having a problem starting his DLO agent. Most of the time he gets the error "Symantec DLO Desktop Agent has stopped working".

See attached screenshot.

This is what I've tried:

1) Uninstall Agent and re-install

2) Uninstall Agent, remove Symantec DLO directory from Program Files and AppData directories, re-install

Are there any registry keys that can be removed to ensure that everything related to Symantec DLO is removed?

Also, can you think of any other reasons why it keeps giving this error? Would it be an idea to start the Agent in Compatbility mode?

We're currently using Symantec DLO 7.0 and are not in a position to upgrade to 7.5 at the moment.

Any help is greatly appreciated.

Thanks

Jimmy